Lower environment outage 12/18

Incident Report for Vesta

Resolved

This incident has been resolved.
Posted Dec 19, 2025 - 03:48 PST

Update

Hi all,

We did experience some continued issues overnight and we should now be operational. Impacted loans have not been fully recovered, but if this is a priority for your team, please reach out to support and we will do our best to refresh impacted loans with the latest objectives.

Thank you.
Posted Dec 19, 2025 - 03:48 PST

Update

We have pushed a fix that should resolve all objective operations going forward for new data changes. We will be working towards recovering loans impacted by the delays during the day today and will update when that is completed.
Posted Dec 18, 2025 - 21:41 PST

Monitoring

Hi everyone,

We appreciate your patience and understanding as we've been working to resolve issues with beta. We are seeing beta stabilize, but there is still some recovery that needs to happen with the system and we are closely monitoring this progress.

Cheers,
Vesta Support
Posted Dec 18, 2025 - 12:57 PST

Identified

Hi everyone,

We are seeing issues again with beta loading. We are continue to work to resolve here.

Cheers,
Vesta Support
Posted Dec 18, 2025 - 09:45 PST

Monitoring

Hi everyone,

We are seeing improvements across lower environments where pages should now be loading. There is still some objective latency that we are working on mitigating but we are monitoring as the system recovers.

Cheers,
Vesta Support
Posted Dec 18, 2025 - 08:03 PST

Update

Hi everyone,

We are now seeing that lower environments are not loading and have upgraded this to an outage. We are working on mitigating this and appreciate your understanding as we work to resolve.

Cheers,
Vesta Support
Posted Dec 18, 2025 - 07:44 PST

Investigating

Hi everyone,

We are currently experiencing objective latency in lower environments. You may notice that objectives are not completing or updating. Investigation is now ongoing and we will continue to provide updates.

Cheers,
Vesta Support
Posted Dec 18, 2025 - 07:12 PST
This incident affected: Vesta Lower Environments.